Thank you for choosing VOID CTRL LLC pet clothing. Before you purchase, please carefully read the following return policy to ensure you have a clear understanding of our return policy.
- Scope of Returns
Our items are for one-time sale and are generally not returnable.
Returns will only be considered in the following situations:
The item has a quality defect.
The received item does not match the description when you placed your order (e.g., wrong size or style).
- Return Request
If you need to request a return, please contact us within 48 hours of receiving the item. You can contact us through the following methods:
Email: asebenaji@voidctrl.online
Phone: +1 4753812371
Please provide the following information so we can process your request:
Order Number
Product Name and Quantity
Your Contact Information
Reason for Return (please be as detailed as possible)
- Return Conditions
If your return request is approved, please follow these requirements:
The product must be in brand new, unused condition, retaining its original packaging, labels, and all accompanying accessories (opened or unopened products are acceptable for return).
We do not accept returns of washed, used, damaged, or altered products.
- Return Shipping Costs
If the return is due to product quality issues or incorrect delivery, we will cover the return shipping costs. You will need to provide the relevant courier receipt for reimbursement.
If the return is due to your personal choice (e.g., incorrect size), you will be responsible for the return shipping costs.
- Refund Processing
Approved returned items will be inspected upon receipt by us. If the item meets the return conditions, we will process your refund within 7 business days.
The refund will be processed through your original payment method. For example, if you paid by credit card, the refund will be credited to your credit card account.
- Special Circumstances
The refund policy also applies to promotional or discounted items. However, please note that we do not accept returns based on personal preference.
If you received a gift or offer at the time of purchase, you must return the gift before you can apply for a refund.
- Contact Us
If you have any questions about the return policy or need support, please contact us through the following methods:
Phone: +1 4753812371
Address: 4317 S 217th St, Kent, WA 98032-1402
Thank you for your understanding and support! We are committed to providing you and your pet with quality products and services.